Pricing guide
Tidio pricing in 2026: what each plan really costs per billable conversation
Tidio sells three products by usage: customer service from $29 a month, the Lyro AI Agent from $39 and Flows from $29, and annual billing takes two months off each.
The short answer on Tidio pricing
- Price the conversation.
Tidio Starter is $29 a month for 100 billable conversations and Growth starts at $59 for 250, which is about $0.29 and $0.24 a conversation billed monthly (our arithmetic). - Buy the AI separately if you want it. The Lyro AI Agent starts at $39 a month for 50 AI conversations and Flows starts at $29 for 2,000 visitors reached; the customer service plans include only a one-off 50 Lyro conversations.
- Bill annually for two months free. The page toggle reads "Annually (2 months free)": Starter drops from $29 to $24.17 a month and Growth from $59 to $49.17.
- Start on the free tier. Free is $0, and the 7-day trial needs no credit card and falls back to Free if you do not upgrade.
Tidio start the free trial and check your own chat volume against the billable-conversation quotaDisclosure: Nesyona earns a commission if you subscribe through the Tidio link on this page. None of this changes the prices or the verdicts, which follow Tidio's own published plans.
| Plan | Best for | Billed monthly | Billed annually (per month) | Billable conversations |
|---|---|---|---|---|
| Free | Testing live chat on a small site | $0 | $0 | 50 |
| Starter | One small team handling all conversations in one tool | $29 | $24.17 | 100 |
| Growth | Teams that need analytics, permissions and macros | From $59 | From $49.17 | From 250 |
| Plus | Premium support, departments, custom branding and API | From $300 + usage | From $300 + usage | Custom |
| Premium | Managed AI deployment with a guaranteed resolution rate | Contact sales | Contact sales | Custom |
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How much does Tidio cost, at a glance?
The lowest paid price is $29 a month on Starter, with a Free plan below it. Four facts decide most buying choices.
Starter, 100 billable conversations. $24.17 a month billed annually.
Free, Starter and Growth each include 10 seats. Plus is custom.
50 billable conversations a month, 50 one-time Lyro AI conversations, 100 Flows visitors.
No credit card needed. At the end the account drops to the Free plan unless you upgrade.
What does each Tidio plan really cost per year?
Annual billing takes $58 a year off Starter, $118 off Growth, $78 off Lyro and $58 off Flows. The full bar is the yearly cost on monthly billing; the hatched part is billed annually.
What does a billable conversation cost on Tidio?
Starter works out to $0.29 a conversation and Growth from $0.24, if every conversation in the quota is used. The bill does not rise for extra messages inside one conversation.
What does each Tidio plan include?
Each paid plan builds on the one before it, and the features below are the ones Tidio's own page says are added at each step.
| Feature | Starter | Growth | Plus |
|---|---|---|---|
| Price per month, billed monthly | $29 | From $59 | From $300 + usage |
| Price per month, billed annually | $24.17 | From $49.17 | From $300 + usage |
| Billable conversations | 100 | From 250 | Custom |
| Seats | 10 | 10 | Custom |
| Live chat and ticketing | Included | Included | Included |
| Operating hours and basic analytics | Included | Included | Included |
| Advanced analytics | Not included | Included | Included |
| User permissions | Not included | Included | Included |
| Automatic chat assignment and automatic reply | Not included | Included | Included |
| Macros | Not included | Included | Included |
| Departments and multiproject | Not included | Not included | Included |
| Custom branding | Not included | Not included | Included |
| Ticketing automations | Not included | Not included | Included |
| OpenAPI | Not included | Not included | Included |
| Dedicated Success Manager and premium support | Not included | Not included | Included |
Filled dot: the plan includes it. Open dot: it is added on a higher plan. Source: tidio.com/pricing, October 26, 2026. Plus lists "Everything in Growth, plus" its extras. Removing Tidio branding is a separate add-on listed at $16.67 a month on the annual view.
Which Tidio plan should you choose?
Pick the lowest plan whose conversation quota covers your human-replied chats. The costly mistake is paying for Growth analytics and macros before your team is large enough to use them.
Tidio competes with other support desks. Nesyona compares AI support agents by ticket deflection, BagEngine covers Gorgias against Tidio for stores and has a full Tidio review.
Does Tidio have a free plan or a free trial?
Yes to both. The Free plan is $0 with 50 billable conversations, and the page says of the trial: "You don't need to provide us with your credit card information to access the free trial."
The 7-day trial opens every feature and plan, and the account then "will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option."
Is Tidio worth it, and what are the alternatives?
Tidio is worth it when chat volume is modest and the Lyro AI Agent can answer repeat questions, because only human-replied conversations count against the quota. Tidio says its customers average a 75% resolution rate with Lyro, which is the vendor's own figure and not an independent result.
Alternatives are Zendesk and Intercom, which price per seat or per resolution. If you chat with visitors in the EU, GDPR guidance explains the consent duties a chat widget and stored transcripts create.